Privacy Policy

Privacy Policy: A Promise to Protect Your Trust

At PetMeto, we know that trust is the most precious bond between us. This Privacy Policy is designed to tell you, with transparency and honesty, how we care for your personal information.
Information We Collect
When you visit our site, to provide you with a smoother experience, we automatically collect certain non-personal data about your device (which we call "Device Information"), such as your browser type, IP address, and time zone.
When you decide to bring a memorial home, we need to collect essential details to complete this delivery of love (which we call "Order Information"), including your name, shipping address, and payment details. Please rest assured that we only collect the minimum information necessary to process your order.
How We Use Your Information
We collect information solely to serve you better:
  • Fulfilling Our Promise: Processing your orders, arranging shipping, and providing you with confirmations and invoices.
  • Protecting Security: Screening for potential payment risks to keep your account safe.
  • Optimizing Experience: Analyzing site data to help us improve our features and offer you content that resonates with you.
Sharing & Protection
We will never sell your personal information to anyone. We only share your data with trusted third-party partners under the following circumstances:
  • Operational Support: Service providers who help us run our site, process payments, or handle shipping.
  • Data Analytics: For example, using Google Analytics to help us understand how customers interact with our site. You can read more about how Google uses your data here, or opt out here.
  • Legal Obligations: To comply with applicable laws or to protect the legitimate rights of PetMeto.
Please note that even if your browser sends a "Do Not Track" signal, we may still need to collect basic data to ensure the site functions correctly and securely.
Your Rights
If you are a resident of Europe, you have the right to access, correct, or delete the personal information we hold about you. If you wish to exercise these rights, please contact us using the details below.
Additionally, please note that your information may be transferred outside of Europe (e.g., to Canada and the US) for processing, and we ensure it receives the same high level of protection.
Data Retention
When you place an order, we will retain your Order Information to provide after-sales support, unless and until you ask us to delete it.
Contact Us
If you have any questions about our privacy practices or need assistance, please reach out. We value your feedback.